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Service managers know that Social Media can be a powerful resource, but they're not taking advantage of what the Voice of the Social Customer has to offer.
The days of an unhappy customer telling 15 people about their experience are now a thing of the past. Customers have migrated to the digital social world where they can anonymously share their opinions on products and services at anytime day or night to millions of your prospective customers.
With an already overflowing plate of day to day operations, how do companies find time to monitor Social Media? And how would monitoring customer satisfaction on Social Media help save an unhappy customer?
Join us as Teicko Huber, President of Focus2Grow and expert Social Media Strategist, shares his research and strategies on a customer feedback focused social media strategy.
Fill out the form to the right to watch the recording now.
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