Advisory Services from SERVICE 800

Get the most out of your Customer Experience program

SERVICE 800 provides you with more than just an experienced and professional source for collecting your customers' feedback. Over the last 25 years, SERVICE 800 has become experts at Strategizing, Designing, Implementing, Analyzing & Reporting customer feedback.  

SERVICE 800 staff are with you every step of the way in building and leveraging a customer experience survey program that will measure exactly what you need to know.  

Program Strategy

Acronyms like NPS, CES, CSAT get thrown around all the time, but which one or combination is right for your customer satisfaction survey program?

SERVICE 800 will help you navigate through the sea of acronyms to find which measurement strategies are R.I.G.H.T. for you. 

Survey Design

SERVICE 800 knows what works and what doesn't when building a survey. You will get coaching and suggestions on how to build a survey program that collects actionable insights and keeps your customers from being over surveyed. Once implemented, SERVICE 800's experienced and long-tenured Customer Representatives will provide feedback on how your survey is performing.

SERVICE 800 will make sure you avoid common survey pitfalls and maximize the effectivness of your customers' feedback.  

Quick Implementation

Depending on the complexity of your program, SERVICE 800 is able to implement and start collecting data in as little as 2 weeks.  Client Relationship managers will guide you through setting up data transmissions and get you actionable feedback FAST.

If you need accurate feedback fast, SERVICE 800 is here to help.

Analytics & Results

SERVICE 800 wont leave you with raw data that you have to sort through and analyze.  eSMART reporting provides you the measurements and metrics that you need to take action.  View a quick summary of your results with the QuickView Dashboard or drill down through your results to measure individual geographies or representatives.

Relationship Manager

SERVICE 800 assigns a team of highly qualified and experienced staff to implement any program, provide on-going account management and communication. This individual(s) remains continually available to you for ongoing questions, support, and revisions.

SERVICE 800 Client Relationship Managers are long tenured with an average of ten years of experience. As your primary point of contact, Relationship Managers own all communication for the length of your project and are the liaison among all SERVICE 800 resources.