Customer Satisfaction Reporting

eSMART Results Reporting and Analysis

Driving action through accessible results

SERVICE 800's eSMART reporting application has been carefully designed so that your managers, supervisors, technicians, agents and partners are able to see and hear respective customers' feedback. Begin to analyze your results by drilling into the feedback and metrics with a simple point-and-click. eSMART serves as a collection point for both feedback and service characteristics data to enable statistical analysis that drive action and manage cost.

 

eSMART makes it easy

Designed specifically with the user in mind

SERVICE 800 knows Time is everyone's most valuable asset and designed eSMART with your schedule in mind. Quickly analyze feedback to take action and use eSMART to assist with creating presentation material for your meetings. Prefer to run your own analytics? All details are easily accessible through a number of export options.

Give your managers the data and accountability to make a difference

Access for the right individuals to drive action

eSMART's point-and-click interface gives your staff the ability to quickly analyze results. Leveraging these results helps you achieve your organizations' top objectives, satisfy your customers, and build product/service loyalty.

See and hear your customers experience

Words are great...especially when you can hear them

SERVICE 800 provides the option and encourages you to listen to recorded conversations between Customer Representatives and customers. Accessing interviews at the right time can change how you respond to a dissatisfied customer or use compliments given to your employee.

Close the loop

Do not let open opportunities become lost opportunities

eSMART offers options to track your programs unresolved Hot Sheet Alerts. Quickly view unresolved opportunities and review details of those that have been closed, including parties, action and time required.