SERVICE 800 industry benchmark programs measure the performance of your products or services against best-in-class industry peers. Unlike other benchmark programs, SERVICE 800 programs have been developed in cooperation with industry organizations that define benchmark standards, sampling requirements, scales and survey questions.
All SERVICE 800 benchmark participants are measured for accuracy using the same methodology. Consistency across the benchmark provides unbiased measurements that assist in identifying how your organization's performance compares to your peers. SERVICE 800 benchmarks can also identify where improvements are needed, where reductions may be made without impacting customer satisfaction, and what is the biggest driver of your customers' loyalty.