The web's most intuitive way to view survey data
SERVICE 800's eSMART reporting tool combines state-of-the-art reporting capabilities with unparalleled flexibility, providing quick access to the information you need to make informed decisions.
eSMART is versatile enough to work with a variety of survey programs - including client relationship studies, transactional follow-ups and pre/post-training programs to name a few - and provides everything from general trends to peer comparisons.
Your reports, your way... And that’s just the beginning
With so many easy-to-use eSMART features, you are able to quickly generate the reports you need, when you need them - from simple to complex.
eSMART also includes several methods to export results, making it easy to share details with co-workers or post results in other internal applications.
Below is a sample of features provided in eSMART
- Access to industry benchmark results
- Specialized reporting such as the Customer Loyalty Index (CLI) and NPS™
- Access to voice recordings between the SERVICE 800 caller and your customer
- Correlation analysis
- Comparison charting
- Several methods to share/export results
- Extensive trend reporting options
- Easy Methods to identify your key performers
- Overall program summary details
- And more....
Still not convinced?
Have a look at an example of an eSMART Benchmark screenshot and see how easy it is to view your survey results using eSMART.
If you would like to schedule a detailed eSMART walk-through or have custom reporting needs please contact us and we will find a solution that meets your requirements.