Measuring exactly where you stand versus your competition.
With our industry benchmark programs, we can measure the performance of your products or services against best-in-class industry peer offerings – in near real-time, according to specified standards. Our benchmarks will help you pinpoint exactly where you need to improve, and identify where you can cut back without impacting customer satisfaction. You will also see how your organization's performance compares to peers and find areas that have the biggest impact on your customer loyalty.
Our benchmarks are different – and better.
Unlike competitors’ programs, SERVICE 800 benchmarks were developed in cooperation with industry organizations to define and agree on benchmark rules, sampling requirements, scales and survey questions. You can have confidence that our measurements are unbiased and accurate under the rules of the benchmark program.
Our monthly benchmarking program is unique in that the same questions are asked, in the same order, for all benchmark participants. Each customer interview is based on an actual, recent service experience with a specific company. It is truly an apples-to-apples comparison.
Join today and put the power of benchmarking to work!
Examples of current benchmarks include, but are not limited to, computer manufacturers and service providers, medical technology manufacturers and service providers and software developers. If your industry is not listed, please contact us. Though actual benchmark data is confidential and only for participants, we do make participant lists available upon request. If you would like to join or have questions, please contact us.