Consultant:  Dr. William H. Bleuel

Specialties: Quantitative Business Analysis

About:  Dr. William H. Bleuel is a recognized expert in quantitative aspects of business, such as measurement and analysis of service operations, customer satisfaction, and customer loyalty. His academic and real-world experience combined with his unique insight and ability to share his knowledge effectively have resulted in his ability to tie fine statistical analysis to business strategy.

Website:   http://www.thecustomerinstitute.blogspot.com/