service800-rotator.png

SERVICE 800 Resource Library

Customer Satisfaction Surveys, CX Blog

Measuring customer satisfaction made easy... really easy.

The question now is, can you handle the truth?

Read Article

Customer Satisfaction Surveys, CX Blog

Hidden meanings in the wording of a customer satisfaction survey

 

Read Article

Customer Satisfaction Surveys, CX Blog

Why have customer satisfaction survey "top box" definitions changed so much?

A few years ago, when analyzing customer satisfaction survey results, top box meant that when you asked your customer a question and they responded with a rating, they gave you the highest possible rating.  For example, if you used a scale of 1 to 5 in your customer satisfaction survey, it meant that to be top box you had to receive a rating of ‘5’.

Read Article