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SERVICE 800 Resources

CX Blog

Don't forget these customer satisfaction survey program tips

 

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CX Blog

Whats your definition of a 'brief' customer feedback survey?

 

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Customer Satisfaction Surveys, CX Blog

Hidden meanings in the wording of a customer satisfaction survey

 

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Press Release

SERVICE 800 recognizes Teradata for 15 years of high performance in Customer Experience metrics

SERVICE 800 awarded Teradata for its 15 years of constant high performance in customer experience metrics at its annual conference held recently in Minneapolis. The award was received by Jean Cline, Program Manager, Customer Support Services.

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CX Blog

The customer satisfaction feedback data dam is leaking!

Can you imagine walking in front of a dam that holds back a river, and seeing a tiny trickle of water running from a crack in the structure?  What would you do?  Maybe you'd tell someone.  Maybe you wouldn't since it's only a tiny trickle.  Most people would just keep on walking because it didn't seem that important.

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CX Blog

Is "survey" in "customer satisfaction survey" now a 4 letter word?

 It’s a common thing these days: businesses ask their customers or employees to participate in a survey, to which many respond with a groan.  The word "survey" has become associated with a nuisance, rather than the positive message of interest it was intended.

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Customer Satisfaction Surveys, CX Blog

Why have customer satisfaction survey "top box" definitions changed so much?

A few years ago, when analyzing customer satisfaction survey results, top box meant that when you asked your customer a question and they responded with a rating, they gave you the highest possible rating.  For example, if you used a scale of 1 to 5 in your customer satisfaction survey, it meant that to be top box you had to receive a rating of ‘5’.

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Success Story

Grundfos - Taking Customer Care to New Levels

“There was another company we were considering, but during the vendor review process it became clear that S800 had an optimal balance of price, user friendliness, features like reporting/dashboard, and of course, customer service!.”   CSC Director - Grundfos North America

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Success Story

Mitsubishi Electric - Service Quality Success

“We are now satisfying the customer at new levels, saving time and effort for our customers and creating more focus for the sales reps and customer service teams,”   Service Manager for Mitsubishi Electric Power Products, Inc.
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Success Story

Audiology Service Quality Success Story


“ There was another company we looked at helping us, but during the vendor review process S800 understood customers, survey design and the medical industry much better.” - Director, Commerical Services

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