Driving innovation for nearly 20 years.
Your business has too much at stake to take your customers’ satisfaction for granted. For the deepest understanding and the most innovative tools to achieve it, trust the experts at SERVICE 800. We have provided cutting-edge customer feedback and satisfaction monitoring solutions – delivered via telephone interviews, e-mail, the web and other survey techniques – to leading multi-national corporations since 1989.
An innovative company with a worldwide network.
Today, with offices in Minneapolis, London and Shanghai, and with more than 500 staff members working in 30+ languages, we are a world leader in customer satisfaction measurement, as well as service level benchmarks and enterprise feedback management. With our exclusive eSMART web reporting tool, we provide the data that helps you drive smarter management decisions.
Our technology. Your advantages.
With quick-turn customer feedback solutions from SERVICE 800, you will:
- Have access to near real-time results, to quickly see variations in service levels and better manage customer relationships.
- Undertake “root cause” analysis to improve processes, identify opportunities and enhance your ROI.
- Immediately alert managers to resolve issues with unhappy customers.
- Compare yourselves against industry peers to understand where to invest resources and make improvements.
- Evaluate personnel, products, service delivery, geographies, business partners and subcontractors – and more accurately compensate and coach key players.
- Chart your performance over time, to ensure you are progressing according to both your objectives and your customers’ SLAs.