The right people in the right places.
Since our founding in 1989, we have expanded our network across the globe, building professional, friendly calling teams and a premier IT and telecom infrastructure. Our calling representatives have been with us for many years, so they are truly invested in getting the details right and making your service experience exceptional.
Listening to our clients.
In addition to attending the annual User Group Meetings in Minneapolis USA and London England to gain new industry insights, we place a high priority on partnering with and listening to our clients. We strive to be flexible enough to make changes and customizing solutions to their unique needs. These events are a great place to network with industry peers and provide feedback to SERVICE 800 on new developments and solutions we offer. In fact, we regularly refine our services based on specific client input. We can even help our clients meet their requirements for certifications, ISO standards, FDA approval and more.
Doing things the way they should be done.
We are a privately held, financially stable company that has made customer service and loyalty measurement our specialty. We compensate our callers by the hour, not by the conversation, so they are encouraged to dig deep and get more details. We run a secure, private network that is managed by our in-house IT staff, employ cutting-edge CATI technology and record survey conversations to ensure maximum accuracy. In order to maintain our industry-leading service and value, we have our processes audited by an outside organization on a regular basis.